Help & Info

Making A Purchase
Making a purchase could not be easier. Just browse our store, adding the items you wish to purchase to the shopping cart. When you have completed your selection, click on 'Checkout' where you will be prompted to fill out the details required to complete the order.

We accept Visa, MasterCard, and Laser payments. If you are shopping from outside the EURO zone, you can place your order and your credit card company will automatically convert the transaction to your own currency.

We do not charge for any item until it is ready to ship. Back-ordered items are not charged for (unless by prior agreement) until they are shipped. You may also send your credit card information via phone, fax or standard postal service.

When confirmation of an order is received, we will indicate acceptance of the order, issue an invoice and hence a contract between us is in place. We have included this term to protect both parties in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will of course always contact you first to ensure that the revised price is acceptable.

Shipping And Handling
Payment will not be processed until the goods are ready to ship. Shipping charges will apply to all orders despatched under an invoice value of €500.00 exclusive of vat.All orders below this value will be subject to a delivery charge of EURO 12.95 exclusive of vat for orders up to 25KG in weight.Orders weighing more than 25KG will be charged a further EURO 12.95 excl vat for each 25KG thereafter.

VAT
If you are ordering goods from Northern Ireland or the UK and are VAT registered you will not be charged VAT - we will need to see a copy of an official company document showing your VAT number or your VAT registration certificate in order to send the order vat free.
For all other orders there will be VAT charged at 21%

Delivery Schedule
All orders are packed and despatched within 24 hours from receipt of order.
Orders received by 12.30 pm will be dispatched same day using our nationwide parcel courier service.
Next day delivery is usually achieved however we cannot GUARANTEE it.
Orders received from The United Kingdom will also be despatched within 24 hours and delivery should only take 48 - 72 hours.
If you require same day courier delivery or want to collect your order - please call us and we will organise this for you.

Back Orders
If your item is not in stock, we will back order it for you.
You will be emailed with the option to cancel your order should you not wish to wait.

Tax Charges (VAT)
We charge VAT at a rate of 21% on all orders unless:

1) You have a VAT exempt authorisation number.

2) You are ordering goods from Northern Ireland or the UK and are VAT registered you will not be charged VAT - we will need to see a copy of an official company document showing your VAT number or your VAT registration certificate in order to send the order vat free.

Credit Card Security
When an order is placed on our website, credit card/laser card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer.
They are not held in clear text on any web site.

Returns Policy

Please read the following before purchasing products from us.
If you have to return any item the following procedures must be followed:

GENERAL
All products are covered by our return warranty (unless stated to the contrary).
If goods arrive damaged in transit we will replace them at no cost to you.

If you need to return any item, you will need to get a Return Merchandise Authorisation (RMA) number from us.
We will only accept returns packaged properly and clearly labelled with a valid RMA number on the outside of the packaging.
RMA numbers relate to specific products so please do not send other items not covered by the RMA
Any returned packages received over 14 days after the RMA issued date or not clearly showing the RMA number on the outside of the package will be refused.

You should inspect all goods for damage on receipt of same.
If the package looks as if it has been damaged or tampered with please refuse the delivery and mark the courier’s sheet accordingly.
Contact us immediately to report the damage on 00 3531 4924374 or by email.
We cannot be held responsible for damages reported after 24 hours of receipt.
We will replace all damaged goods reported within 24 hours at no extra cost to you immediately.

DVD/CD BLANK DISCS
Most problems with blank discs are usually due to hardware compatibility/firmware updates/disc speed variance and format compatibility and not the actual discs.
Please be aware of these potential incompatibility problems when purchasing media. It can be prudent to try out different types to find the most suitable for your drive.
If you encounter any problems with blank Cdr or DVD discs that we have sold you please stop using the discs immediately and contact us.
If you continue to use the discs and have more failures, we are not liable for the burnt ones.
If you return unused discs for credit, we will credit you in full if the discs are returned within 30 days of purchase and they are in original condition: i.e. no fingerprints, scratches or dirt.
If discs are returned in a condition, which renders them, unsaleable they will be returned to you.
All returned discs must be securely packed and in original condition.

We recommend that you insure the returned goods and use a courier that provides proof of delivery- we will not be liable for items lost in transit to us.

HARDWARE

Any hardware supplied by us is under warranty for 1 year back - to - base under certain conditions:
You return the item with a valid RMA number to us.
We will repair the item as quickly as possible and return it to you.
For repairs carried out not covered by warranty, we will let you know the cost of repair before we carry it out.
We do not cover free replacement equipment during repair times under any circumstances.
We do not visit site for installation or repair.
Any returned hardware found to have modified or "flashed" firmware will not be accepted and will be returned to you immediately.
All hardware/printing equipment carry maximum usage numbers per annum for the purpose of warranty.
If the maximum numbers have been exceeded this will render the item out of warranty