Terms and Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY
BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS
WITH YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.a These terms of sale apply to all goods supplied by d+p
multimedia products ltd (known as "the supplier")
whose registered office is at Unit 1 Terenure Business Park,
Terenure Village, Dublin 6W, Ireland. Company registration
1.b No contract exists between you and the Supplier for
the sale of any goods until the Supplier has received and
accepted your order and the Supplier has received payment
in full (in cleared funds). Once the Supplier does so, there
is a binding legal contract between us.
1.c The contract is subject to your right of cancellation
1.d The Supplier may change these terms of sale without
notice to you in relation to future sales.
2. Description and price of the goods
2.a The description and price of the goods you order will
be as shown on the Supplier’s website at the time
you place your order.
2.b The goods are subject to availability. If on receipt
of your order the goods you have ordered are not available
in stock, the Supplier will inform you as soon as possible
and refund or re-credit you for any sum that has been paid
by you or debited from your credit card for the goods.
2.c Every effort is made to ensure that prices shown on
the Supplier’s website are accurate at the time you
place your order. If an error is found, the Supplier will
inform you as soon as possible and offer you the option
of reconfirming your order at the correct price, or cancelling
your order. If the Supplier does not receive an order confirmation
within 14 days of informing you of the error, the order
will be cancelled automatically. If you cancel the order,
or if the order is cancelled automatically due to the expiry
of the 14 day period, the Supplier will refund or re-credit
you for any sum that has been paid by you or debited from
your credit card for the goods.
2.d In addition to the price, you may be required to pay
a delivery charge for the goods.
3.a Payment for the goods and delivery charges can be made
by any method shown on the Supplier’s website at the
time you place your order. Payment shall be due before the
delivery date and time for payment shall be a fundamental
term of this agreement, breach of which shall entitle the
Supplier to terminate the contract immediately.
3.b There will be no delivery until cleared funds are received.
3.c Payments shall be made by you without any deduction
whatsoever unless you have a valid court order requiring
an amount equal to such deduction to be paid by the Supplier
4.a The goods you order will be delivered to the address
you give when you place your order where physically possible.
4.b Orders placed before 12.30pm on a working day will be
processed that day and will be delivered as per the requested
delivery option provided no additional security checks are
required and all stock items are available. (A working day
is any day other than weekends and bank or other public
4.c If delivery cannot be made to your address for reasons
under the Supplier’s control the Supplier will inform
you as soon as possible.
4.d If you deliberately fail to take delivery of the goods
(otherwise than by reason of circumstances under control
of the Supplier) then without prejudice to any other right
or remedy available to the Supplier, the Supplier may:
4.d.a Store the goods until actual delivery and charge you
for reasonable costs (including insurance) of storage or
4.d.b sell the goods at the best readily obtainable price
and (after deducting all reasonable storage and selling
expenses) account to you for any excess over the price you
agreed to pay for the goods or charge you for any shortfall
below the price you agreed to pay for the goods.
4.e If you fail to take delivery because you have cancelled
your contract under the Distance Selling Regulations the
Supplier shall refund or re-credit you within 30 days for
any sum that has been paid by you or debited from your credit
card for the goods. On exercising your right to cancel you
shall be required to return the goods to the Supplier. Should
you fail to return the goods, the Supplier reserves the
right to deduct any direct costs incurred by the Supplier
in retrieving the goods as a result of such failure.
4.f Every effort will be made to deliver the goods as soon
as possible after your order has been accepted. However,
the Supplier will not be liable for any loss or damage suffered
by you through reasonable or unavoidable delay in delivery.
In this case, the Supplier will inform you as soon as possible.
4.g Upon receipt of your order you will be asked to sign
for the goods received in good condition. If the package
does not appear to be in good condition then please refuse
the delivery. If you are unable to check the contents of
your delivery at the point of delivery then please sign
for the parcel as "UNCHECKED". Failure to do so
may affect any warranty claims that you make thereafter.
5.a The goods are at your risk from the time of delivery.
5.b Ownership of the goods shall not pass to you until the
Supplier has received in full (in cash or cleared funds)
all sums due to it in respect of:
5.b.a the goods, and
5.b.b all other sums which are or which become due to the
Supplier from you on any account.
5.c The Supplier shall be entitled to recover payment for
the goods even though ownership of any of the goods has
not passed from the Supplier.
6. Title for Business Customers
6.a If you are a business customer until ownership of the
goods has passed to you, you must:
6.a.a store the goods (at no cost to the Supplier) separately
from all your other goods and goods of any third party in
such a way that they remain readily identifiable as the
6.a.b not destroy, deface or obscure any identifying mark
or packaging on or relating to the goods; maintain the goods
in satisfactory condition and keep them insured on the Supplier’s
behalf for their full price against all risks to the reasonable
satisfaction of the Supplier. On request you shall produce
the policy of insurance to the Supplier; and
6.a.c hold the proceeds of the insurance referred to in
condition 6.a.b on trust for the Supplier and not mix them
with any other money, nor pay the proceeds into an overdrawn
6.b If you are a business customer your right to possession
of the goods shall terminate immediately if:
6.b.a you have a bankruptcy order made against you or make
an arrangement or composition with your creditors, or otherwise
take the benefit of any statutory provision for the time
being in force for the relief of insolvent debtors, or (being
a body corporate) convene a meeting of creditors (whether
formal or informal), or enter into liquidation (whether
voluntary or compulsory) except a solvent voluntary liquidation
for the purpose only of reconstruction or amalgamation,
or have a receiver and/or manager, administrator or administrative
receiver appointed of its undertaking or any part thereof,
or a resolution is passed or a petition presented to any
court for your winding up or for the grant-ing of an administration
order in respect of you, or any proceedings are commenced
relating to your insolvency or possible insolvency; or
6.b.b you suffer or allow any execution, whether legal or
equitable, to be levied on your property or obtained against
you or you are unable to pay your debts within the meaning
of section 123 of the Insolvency Act 1986 or you cease to
6.b.c you encumber or in any way charge any of the goods.
7. Your right of cancellation
7.a You have the right to cancel the contract at any time
up to the end of 7 working days after you receive the goods
provided the goods ordered are normal stocked products and
not a special order or customised goods. There will be a
restocking charge for all pre-agreed cancelled orders of
25% of the original value.
7.b To exercise your right of cancellation, you must give
written notice to the Supplier by hand or post, giving details
of the goods ordered and (where appropriate) their delivery.
Notification by phone is not sufficient.
7.c Except in the case of faulty or misdescribed goods,
if you exercise your right of cancellation after the goods
have been delivered to you, you will be responsible for
returning the goods to the Supplier at your own cost. The
goods must be returned to the address given. You must take
reasonable care to ensure the goods are not damaged in the
meantime or in transit. In the case of faulty or misdescribed
goods we shall, after receiving notification in accordance
with clause 8.c or 8.d, either collect the goods from you
or ask you to return the goods yourself and possibly refund
you the reasonable postage costs.
7.d Once you have notified the Supplier that you are cancelling
the contract, the Supplier will refund or re-credit you
within 30 days for any sum that has been paid by you or
debited from your credit card for the goods.
7.e Except in the case of faulty or misdescribed goods,
if you do not return the goods as required, the Supplier
may charge you a sum not exceeding the direct costs of recovering
7.f You do not have the right to cancel the contract if
the order is for computer software which has been unsealed
by you, or for consumable goods ( ie: blank cds/dvds/tapes
or memory products) which, by their nature, cannot be returned,
save where a fault is discovered which could not have been
discovered otherwise than by unsealing the goods.
8.a All goods supplied by the Supplier are warranted free
from defects for 12 months from the date of supply (unless
otherwise stated). This warranty does not affect your statutory
rights as a consumer.
8.b This warranty does not apply to any defect in the goods
arising from fair wear and tear, wilful damage, accident,
negligence by you or any third party, use otherwise than
as recommended by the Supplier, failure to follow the Supplier’s
instructions, or any alteration or repair carried out without
the Supplier’s approval.
8.c If the goods supplied to you arrive damaged, you should
notify the Supplier within 24 hours and in writing within
8.d If the goods supplied to you develop a defect while
under warranty or you have any other complaint about the
goods, you should notify the Supplier in writing, as soon
as possible, but in any event within 14 days of the date
you discovered or ought to have discovered the damage, defect
9. Limitation of Liability
9.a Subject to 9.b below, if you are a consumer the Supplier
shall not be liable to you for any loss or damage in circumstances
9.a.a there is no breach of a legal duty owed to you by
the Supplier or by its employees or agents;
9.a.b such loss or damage is not a reasonably foreseeable
result of any such breach;
9.a.c any increase in loss or damage resulting from breach
by you of any term of this contract.
9.b Nothing in these conditions excludes or limits the liability
of the Supplier for death or personal injury caused by the
Supplier’s negligence or fraudulent misrepresentation.
9.c If you are a business customer the Supplier shall not
be liable to you for any indirect or consequential loss
or damage (whether for loss of profit, loss of business,
depletion of goodwill or otherwise), costs, expenses or
other claims for consequential compensation whatsoever (howsoever
caused) which arise out of or in connection with this agreement.
10. Data Protection
The Supplier will take all reasonable precautions to keep
the details of your order and payment secure but unless
the Supplier is negligent, the Supplier will not be liable
for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may
differ from the actual product.
The Supplier is aware that you the consumer are concerned
as to what happens with personal information provided by
you. We respect your privacy and treat all information as
private and confidential, we will only use information supplied
by you for the purpose of internal accounts purpose, delivery
of goods, and for us to keep in contact with you from time
to time regarding your order progress. We may also use this
information for improving our quality of service and inform
you of promotional deals we are offering from time to time.
We do not and will not sell or release information provided
by you to any other third parties, except when in connection
with your orders, or in exceptional cases of debt recovery.
Unless required by law.
patterns thus enabling us to identify you. Should you wish
you can disable cookies through the browser settings.
14. Trade Marks & Logos
All Trade Marks & Logos used belong to their respective
owners, and we will comply, acknowledge and respect the
owner's wishes as and when requested.
All contents in this web site including text, images, designs,
graphics, logos is the property of the Supplier and is protected
by Irish and International copyright laws. You may not use,
copy and/or extract any part or parts of this web site for
your own use without the express written consent of the
These terms of sale and the supply of the
goods will be subject to Irish law and the Irish courts
will have jurisdiction in respect of any dispute arising
from the contract, save that consumers resident in Northern
Ireland shall have the right to insist upon these terms
being construed in accordance with the laws of Northern
Ireland and to submit to the jurisdiction of the Northern
16. Credit Card Security
We use 100% secure 128 bit encrypted SSL secure server and
1234connect secure servers collect all credit card/debit
We do not keep a record of your card details and we have
never come across even one case of credit card fraud using
our shopping system.
Currency: all prices are displayed in EURO
and STERLING. The base currency used is EURO and the total
amount of the sale will be charged in EURO at the listed
The sterling amount is for illustrative purpose
only so if you are paying with a sterling credit or debit
card the amount debited to your card will be in EURO as
listed and converted by your card company to sterling at
whatever their rate is on the day.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Reaching Us If you need to reach us, please
email us using the link on the store page, or alternatively:
phone us :00 353 1 4924374
fax us: 00 353 1 4924372
write to us: d+p Multimedia Products Ltd
Unit 1 Terenure Business Park
It's very simple. At dpproducts.ie, when you
place an order, we use a secure server. The secure server
software (SSL) encrypts all information you input before
it is sent to us. Furthermore, as required by Data Protection
Legislation, we follow strict security procedures in the
storage and disclosure of information that you have given
to us, to prevent unauthorised access.
We guarantee that we will never:
- Pass on your financial details.
- Pass on any personal information gathered
when you place an order. Sell or rent
your details. Exploit your details in any way.
d +p do not disclose buyers' information to third parties
other than when order details are processed as part of the
order fulfilment. In this case, the third party will not
disclose any of the details to any other third party.
Cookies are used on this shopping site to
keep track of the contents of your shopping cart, to store
delivery addresses if the address book is used and to store
your details if you select the 'Remember Me' Option. They
are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to
'Tools | Internet Options Privacy' and selecting to block
cookies. If you turn off cookies, you will be unable to
place orders or benefit from the other features that use
Please read the following before purchasing
products from us.
If you have to return any item the following procedures
must be followed:
All products are covered by our return warranty (unless
stated to the contrary).
If goods arrive damaged in transit we will replace them
at no cost to you.
If you need to return any item, you will need
to get a Return Merchandise Authorisation (RMA) number from
We will only accept returns packaged properly and clearly
labelled with a valid RMA number on the outside of the packaging.
RMA numbers relate to specific products so please do not
send other items not covered by the RMA
Any returned packages received over 14 days after the RMA
issued date or not clearly showing the RMA number on the
outside of the package will be refused.
You should inspect all goods for damage on
receipt of same.
If the package looks as if it has been damaged or tampered
with please refuse the delivery and mark the courier’s
Contact us immediately to report the damage on 00 3531 4924374
or by email.
We cannot be held responsible for damages reported after
24 hours of receipt.
We will replace all damaged goods reported within 24 hours
at no extra cost to you immediately.
DVD/CD BLANK DISCS
Most problems with blank discs are usually due to hardware
compatibility/firmware updates/disc speed variance and format
compatibility and not the actual discs.
Please be aware of these potential incompatibility problems
when purchasing media. It can be prudent to try out different
types to find the most suitable for your drive.
If you encounter any problems with blank Cdr or DVD discs
that we have sold you please stop using the discs immediately
and contact us.
If you continue to use the discs and have more failures,
we are not liable for the burnt ones.
If you return unused discs for credit, we will credit you
in full if the discs are returned within 30 days of purchase
and they are in original condition: i.e. no fingerprints,
scratches or dirt.
If discs are returned in a condition, which renders them,
unsaleable they will be returned to you.
All returned discs must be securely packed and in original
We recommend that you insure the returned
goods and use a courier that provides proof of delivery-
we will not be liable for items lost in transit to us.
Any hardware supplied by us is under warranty
for 1 year back - to - base under certain conditions:
You return the item with a valid RMA number to us.
We will repair the item as quickly as possible and return
it to you.
For repairs carried out not covered by warranty, we will
let you know the cost of repair before we carry it out.
We do not cover free replacement equipment during repair
times under any circumstances.
We do not visit site for installation or repair.
Any returned hardware found to have modified or "flashed"
firmware will not be accepted and will be returned to you
All hardware/printing equipment carry maximum usage numbers
per annum for the purpose of warranty.
If the maximum numbers have been exceeded this will render
the item out of warranty